Notice: Temporary Pause on New Orders
Dear Valued Customers,
Thank you for your continued support and trust in our services. We are committed to delivering the highest quality products and ensuring timely deliveries for all our customers.
To maintain this standard, we are temporarily pausing the acceptance of new orders starting from August 5th. This pause will allow us to focus our resources and attention on fulfilling our existing commitments and some larger orders that require extra care.
We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time. We are dedicated to returning to normal operations as soon as possible and will keep you updated on any changes.
If you have any questions or need assistance with your current orders, please feel free to contact our customer support team. We’re here to help!
Thank you for your understanding and support.
Important Announcement: Temporary Delivery Delay
We hope this message finds you well. We wanted to take a moment to inform you about an important change that will affect the delivery times of your orders.
Due to an overwhelming increase in demand, we find ourselves facing a challenge in meeting our usual delivery timelines. Currently, our local delivery window stands at 1-2 weeks from the date of purchase. However, we regret to inform you that we need to extend this timeframe to approximately 3-4 weeks. This will take effect today 21 March 2024.
We understand that this news may be disappointing.
Please know that this decision is necessary to manage expectations effectively and ensure that our factory can fulfil all current orders, including some larger ones. As we gear up for the upcoming WCF Championships, we are dedicating our resources to preparing our Championship MK3 balls to the highest standards.
We want to reassure you that this is only a temporary solution. Once we have caught up with our current orders and replenished our stock levels, we fully intend to revert to our usual 1-2 week delivery window. Your satisfaction and convenience remain our top priorities.
We sincerely appreciate your patience and understanding during this time. Despite the delay, we want to emphasize that we are still open for orders and eager to serve you. Your continued support means the world to us, and we are committed to providing you with the quality products and service you deserve.
Thank you for your understanding.
Warm regards,
Dawson Balls Mark 3 – Primary Colours now WCF approved
The WCF have now approved the new Mark 3 Dawson balls Primary colours. We hope to receive secondaries for testing very soon.
Paul Manwaring advises that he is now back in production and will be able to meet orders for Primary Colours very soon. His plan is to sell to Australian Clubs from 15 January 2024 onwards and international orders from 15 February 2024